Refund & Cancellation
Refund Policy
At Grassysoul, we pride ourselves on providing high-quality, natural hair care products. To ensure clarity and customer satisfaction, we have established the following policy regarding refunds:
1. All Sales Are Final
All purchases made through the Grassysoul website are final. Due to the nature of our products and for hygiene reasons, we do not accept returns, exchanges, or provide refunds on any of our products. This policy helps us maintain the highest standards of product quality and customer safety.
2. Exception for Damaged or Defective Products
If you receive a product that is damaged or defective, please contact our customer service team within 7 days of receiving your order. In such cases, we will review the issue and, if deemed appropriate, provide a replacement product or an equivalent store credit.
3. Contact Information for Issues
For any concerns related to damaged or defective products, please reach out to our customer service team at:
email:contact@grassysoul.com
phone:+91 9898427242
When contacting us, please include your order number, details of the issue, and any relevant photographs of the damage or defect.
4. Legal Rights
This No Refund Policy does not affect your statutory rights under applicable law. Where required by law, we will comply with all statutory obligations regarding refunds and returns.
5. Commitment to Quality
At Grassysoul, we are committed to delivering the best products and customer experience. We thoroughly inspect each product before shipping to ensure it meets our quality standards. If you have any questions or concerns about our No Refund Policy, please do not hesitate to contact us.
Thank you for choosing Grassysoul. We appreciate your understanding and cooperation with our No Refund Policy.
Grassysoul – Embrace Nature’s Nurturing Touch for Your Hair.
Cancellation Process
At Grassysoul, we aim to process and ship your orders as quickly as possible. To ensure a smooth and efficient experience, please review our cancellation policy below:
1. Order Cancellation Window
- Immediate Processing: Due to our fast order processing system, you have a limited window to cancel your order. Once an order is placed, it enters our system for processing almost immediately.
- Cancellation Timeframe: You may cancel your order within [Insert Time Frame, e.g., 1 hour] from the time of placing it. After this period, the order will be in the processing phase and cannot be canceled.
2. How to Cancel an Order
- Contact Us Quickly: To cancel an order within the allowed timeframe, please contact our customer service team immediately.
- Email: [contact@grassysoul.com](mailto:contact@grassysoul.com)
- Phone: +91 9898427242
- Include Order Details: Provide your order number and any relevant details to help us locate and cancel your order promptly.
3. Orders Beyond the Cancellation Window
- Processing and Shipping: If your order is already in the processing or shipping phase, we regret that it cannot be canceled.
- Final Sale: All orders that have moved beyond the cancellation window are considered final and will be shipped according to our shipping policy.
4. Pre-Orders and Backorders
- Special Conditions: For pre-orders or backorders, please refer to specific terms provided at the time of purchase. The cancellation policy for these orders may vary and will be clearly communicated during the order process.
5. Changes to the Cancellation Policy
Policy Updates: Grassysoul reserves the right to update or modify this Cancellation Policy at any time. Any changes will be effective immediately upon posting on our website.
6. Commitment to Customer Satisfaction
We understand that sometimes changes are necessary. While we strive to accommodate cancellation requests within the allowable window, we appreciate your understanding of our policies designed to ensure timely delivery of your orders.
7. Contact Information
For any questions or assistance with your order, please contact us:
E-mail:contact@grassysoul.com
phone no:+91 9898427242